Walmart Account Suspension & Reinstated
A suspended Walmart Marketplace account stops your sales and puts stock and ad spend at risk. It is stressful, but suspended accounts can often be appealed with the right evidence.
AMZgetway reviews your suspension notice, finds the cause and prepares your appeal. We also help you put controls in place so it does not happen again.
Why do Walmart seller accounts get suspended?
- Policy violations: for example, selling counterfeit or prohibited goods.
- Performance issues: high cancellation rates, late shipments or poor customer ratings.
- Inaccurate information: incorrect product details or business information.
- Intellectual property claims: selling items that infringe trademarks or copyrights.
Steps to reinstate a suspended Walmart account
- Identify the cause. Read Walmart's notice and your account health data.
- Fix the problem. Correct the policy issue or performance gap Walmart has cited.
- Submit the appeal. Explain what happened, what you have changed and how you will prevent a repeat.
- Wait for the response. Walmart reviews appeals and replies with a decision. Reply to any requests for more information.
How to prevent suspensions
- Learn Walmart's seller policies and follow them.
- Keep product and shipping information accurate.
- Ship on time and respond to customers quickly.
- Check your account health regularly.
- Do not list products that infringe someone else's rights.
What to expect
- Waiting time: reviews can take days or longer. Walmart decides the timeline.
- Limited communication: notices are sometimes vague, which makes the cause hard to identify.
- No guarantees: reinstatement is Walmart's decision. We can prepare the strongest case, but cannot promise an outcome.
Next step
If your account is suspended, send us the notice and we will tell you what we can do.